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FAQ - Frequently Asked Questions

QUICK GUIDE

General Questions | Building Access & Safety | CAs | Common Spaces
Communicating with Other Residents | Computers & Printing | Fire Alarms
Facility or Room Problems | Grills/BBQ Pits | Unwanted Items & Trash | Laundry
Locked Out? | Mail & Package Delivery | Neighborhood Events
Resources for Partners & Spouses | Smoking | Quiet Hours | Vacuum | Pet Policy


WHAT IF MY QUESTION ISN'T ANSWERED IN THE FAQ?

For questions not addressed in the FAQs, please feel free to email your building CAs:
      HASTORF: kennedy-hastorf-ca@lists.stanford.edu
      LIEBERMAN: kennedy-lieberman-ca@lists.stanford.edu
      MILLER: kennedy-miller-ca@lists.stanford.edu
      ROSSE: kennedy-rosse-ca@lists.stanford.edu

You can also email the Kennedy Front Desk: kennedyfrontdesk@stanford.edu

WHO CAN ACCESS BUILDINGS? HOW DO I LET VISITORS IN? WHY DOES THE DOOR ALARM KEEP GOING OFF?

For questions about building access, including secure card access, access cards for partners or spouses, using the Door King access device for visitors, and door alarms, please visit the Residential Building Access Webpage.

WHAT IS A COMMUNITY ASSOCIATE (CA)?

Every on-campus graduate housing unit at Stanford has several CAs affiliated with each residence.

  • CAs can serve as your first point of contact for residential life questions and can refer you to academic and wellness resources on campus.
  • CAs help build community by planning social events both on and off campus for Kennedy residents throughout the year. Neighborhood events are always free unless otherwise indicated.

WHO CAN USE COMMON SPACES? CAN I RESERVE A COMMON SPACE?

Building-specific common spaces (i.e., study rooms & TV lounges) are available to all residents 24/7. However, each building may have its own specific policies regarding reservation of one or more of these common spaces. Please contact your building CAs if you want to reserve a common space in your building.

  • Other reservable space options are available in the Kennedy Commons, EV Commons, and the Graduate Community Center. These rooms are available to all residents free of charge.
  • If you choose to use a common space, please be flexible and respectful of other residents. Be open to using other options in your building or outside if the space you want happens to be occupied and you can’t negotiate a way to share it. If someone is already in the space, consider talking to them about how you’d like to use the space and invite them to participate.

HOW DO I COMMUNICATE WITH OTHER RESIDENTS?

Knocking on your neighbor’s door is a great way to meet other residents. You also have the option of using your building’s email chat list to send a message to your neighbors about borrowing items, sharing food, special events, etc. Chat lists are moderated, and each building's CAs do their best to approve emails as quickly as possible; however, please understand that there may be a delay for emails pending moderation. For noise and other complaints: Please speak to your neighbor(s) or reach out to a CA for support in addressing the issue as a first step; please do NOT use the chat list.
      HASTORF: kennedy-hastorf-chat@lists.stanford.edu
      LIEBERMAN: kennedy-lieberman-chat@lists.stanford.edu
      MILLER: kennedy-miller-chat@lists.stanford.edu
      ROSSE: kennedy-rosse-chat@lists.stanford.edu

You can also email the Kennedy Front Desk: kennedyfrontdesk@stanford.edu

IS THERE PRINTING NEARBY? WHERE DO I GO FOR HELP WITH COMPUTER SET-UP, NETWORK, OR WIRELESS PROBLEMS?

PRINTING: You can print in the Kennedy Commons 2nd Floor Computer Lounge with a print card or Stanford online printing account .

COMPUTER HELP: For computer set-up, network, or wireless problems in the Kennedy Neighborhood, please contact the residential computer consultant.

WHAT DO I DO IF THERE IS A FIRE ALARM? HOW DO I AVOID TRIGGERING THE FIRE ALARM WHILE COOKING?

If a building fire alarm is activated, all residents are required to evacuate. Please exit the building immediately and assemble a safe distance away at the closest Emergency Assembly Point (EAP), which are indicated by signposts marked with a blue triangle enclosed in a white circle. Do not re-enter the building until it has been communicated that it is safe to do so.

The building fire alarms are very sensitive. IF YOUR COOKING RESULTS IN EXCESSIVE STEAM, SMOKE, or HEAT: Please help us avoid triggering the hallway building fire alarms by immediately CLOSING the door to your room and using your windows and stove exhaust to clear the air. NEVER try to clear steam, smoke, or heat by opening the front door to your apartment.

Of course, if you DO have an emergency fire situation, please evacuate and call 911 (9-911 from a campus phone).

HOW DO I GET SOMETHING FIXED?

If something is not working properly in your room or a common area, please submit a Fix-It Request at https://fixit.stanford.edu. You will need a resident student’s SUNet ID to submit.

CAN I RESERVE THE OUTDOOR GRILLS/BBQ PITS?

Barbeque pits around EV including the large one between Miller and Blackwelder are available on a first-come, first-serve basis. The BBQ pits outside the EV Studios (specifically, between Studios 3 & 4 and Studios 5 & 6) are only reservable by residents of these studios; otherwise, they are available on a first-come, first-serve basis. You can check to see if these EV studio BBQ pits are reserved by contacting a relevant EV Studio CA.

HOW SHOULD I DISCARD UNWANTED ITEMS?

Do not ever leave unwanted items, trash, or garbage bags in the hallways, lobby, or mail room of your building, and especially DO NOT set your trash outside your door or hang your trash from your outside doorknob. (Just like you may not want trash sitting in your room, your neighbors don’t want it sitting in the hallway!)

DO feel free to:

  1. Use your building chat list to offer to give or sell unwanted items to your neighbors.
  2. Donate your gently used items in good condition to a local charity or take advantage of the Give & Go donation barrels available during move-out at the end of Spring Quarter.
  3. Dispose of your unwanted items, trash, garbage, and recycling in the large metal dumpsters (NOT the smaller cylindrical trash cans) near your building.

HOW DOES LAUNDRY WORK?

The laundry room is on the basement floor of the Kennedy Commons. Laundry is FREE for Kennedy residents. Please help us keep our Laundry Room welcoming for everyone by observing the following rules:

  1. Remove your clothes PROMPTLY (within 10 minutes of the cycle’s end)
  2. Hand-wash heavily soiled items BEFORE putting them in a machine
  3. WIPE up your spills and place debris and lint from your cycle into the trash cans

Do NOT leave your clothing in the laundry room for more than 24 hours. Campus cleaning staff regularly discard clothing abandoned in the laundry room.

You can track the availability of washing and drying machines through this webpage.

WHAT DO I DO IF I’VE LOCKED MYSELF OUT OF MY ROOM? WHAT IF I’VE LOST MY KEY?

If you lock yourself out of your room:

  • During normal weekday business hours, the Kennedy Housing Desk can lend you a spare key.
  • During evenings & weekends, call 650-725-1602 to be let in to your room by Stanford Housing Staff. Your first time is free, but there is a $45 fee for each time following.
  • CAs do NOT have keys to your rooms.

If you have lost your key and are unable to find it, please notify the Kennedy Front Desk. For your safety, your room/apartment will need to be re-keyed, and you will be billed.

If the DoorKing (electronic lobby entry system) is not working, email doorkingadmin@lists.stanford.edu.

HOW DOES MAIL & PACKAGE DELIVERY WORK?

GENERAL MAIL DELIVERY: Visit the Kennedy Neighborhood Maps & Mailing Address page to confirm your mailing address for general mail delivery to your assigned postbox in your building’s mail room. Important note: Your mailing address should always include your apartment number!

PACKAGES: Residents are STRONGLY ENCOURAGED to guarantee secure package delivery by setting up a shipping address account with The Graduate Housing Package Center.

To set up secure delivery with the Package Center:

  1. Fill out this registration form.
  2. Print and sign the form.
  3. Turn in the form to the Kennedy Front Desk in the Kennedy Commons during regular business hours (9am-5pm).
  4. You will then receive a confirmation email from the Package Center with a unique secure mailing address for packages; it will likely be a 6-character code. (Please be patient; it can take up to two weeks to receive your unique shipping address.)
  5. When having an item shipped to your address, use the unique mailing address provided by the Package Center as your shipping address. Also, if you have family or friends you know would like to send you packages, instruct them to ship items to the unique mailing address.
  6. When your packages arrive at the Package Center, you will receive an email notification. You can pick up your packages Monday – Friday between 3pm-7pm.

WHY SHOULD YOU GO THROUGH THIS 6-STEP PROCESS TO RECEIVE PACKAGES?

If you do not use the Package Center to guarantee secure package delivery, then you are solely responsible for your lost or missing packages. Packages addressed to your room:

  1. Are not guaranteed to arrive at your room—they may be left in the mailroom, in the common spaces, or even outside.
  2. Clutter halls and mailrooms.
  3. Are vulnerable to theft or being misplaced

US Postal Service workers are the only delivery personnel with keyed access to our buildings; other delivery personnel (UPS, FedEx, etc.) are not officially approved and are only able to enter by “tailgating” residents. Please help us keep all residents safe by not allowing delivery personnel without keyed access to follow you into your building.

WHAT ARE NEIGHBORHOOD EVENTS?

Our goal is to help build community by planning social events both on and off campus for Kennedy Residents throughout the year. Neighborhood events are always free unless otherwise indicated. Details for all neighborhood events are advertised through Kennedy-wide and building-specific mailing lists. You can also view a calendar of Kennedy-wide events at the Kennedy neighborhood homepage.

WHAT RESOURCES ARE AVAILABLE FOR NON-STUDENT PARTNERS & SPOUSES?

For information about the resources available to non-student partners and spouses of Stanford students, please visit the following links:

  1. Stanford Courtesy Cards: Partners are eligible for Courtesy Cards which provide access to Stanford libraries, recreational facilities, and athletic tickets. For more information, visit: https://itservices.stanford.edu/campuscard/courtesycard
  2. Stanford Career Education: Provides limited services to spouses and domestic partners of Stanford students.
  3. Bechtel International Center: Provides services for the spouses of international students and visiting scholars.

WHERE CAN I SMOKE?

Smoking is NOT allowed inside any building. Do NOT smoke on the building stairwells or in the large grassy area in the center of Kennedy (Kennedy Lawn). Do NOT throw cigarette butts on the ground.

Smoking IS allowed in outdoor areas at least 30 feet away from doorways, open windows, covered walkways, ventilation systems, and special events, provided that smoke is not drifting into areas where it may affect other residents.

WHEN ARE QUIET HOURS?

If you make so much noise that you shake the building(s) or make your neighbor’s apartment unlivable, very likely someone will ask you to quiet down no matter what time it is. However, official quiet hours begin at 11:00pm Sunday through Thursday and at 1:00am on Fridays and Saturdays. There is no official ending to quiet hours in the morning, but use some sense--if you are vacuuming at 7:00am or chatting loudly outside the building or in the hallway with a group of friends at midnight, some of your neighbors will be ticked off!

Note: Due to California’s hot, dry climate and Kennedy’s lack of air conditioning, it is not reasonable to expect your neighbors to close their windows as a noise reduction measure.

Kennedy is full of thoughtful, considerate people, so when you encounter someone who is having a lapse in good judgment regarding their noise level, politely ask them to decrease their volume as a first step. You also have the option of reaching out to a CA for support if needed.

WHERE CAN I BORROW A VACUUM?

You can borrow a vacuum from the Kennedy Front Desk during regular business hours (Monday-Friday 8:00am-5:00pm).

CAN I TAKE MY PET OFF LEASH?

Residents who have pets approved by the Office of Accessible Education (OAE) must keep them on leash or in a carrier when in public spaces. They are also responsible for the appropriate clean-up and disposal of their pet's waste. Please pick up after your pet, especially on the Kennedy Lawn! where your fellow residents like to run around and sunbathe.